It seems like the Google Pixel fourth-generation smartphone, Pixel 4 in Dubai, is facing a longstanding issue with its face unlock feature. Google Pixel 4 recently made its entry into the market and is falling into controversies since its appearance. Of those, the recent one is broken face unlock for some users. Google tried to replace the fingerprint scanner with a new face unlock mechanism, but it is less convenient than it is ought to be. It is simply failing to perform on Pixel 4 and Pixel 4XL even after resetting the phone.
The face unlock problem was first reported back in November, which got escalating in frequencies in a few months. Few claim that the issue appeared immediately after the Google monthly security update. Others face the issue without any particular apparent action. For those who faced the problem had seen different error messages appear when they started to use face unlock. Two such error messages are “Can’t verify face. Hardware not available” and “Can’t verify face. Try again.” Even restarting the device and resetting the facial data is of no help. However, some of the users aren’t even able to delete the previous face data on the smartphone.
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According to the Android Police report, “The problem first popped up starting around November, escalating in frequency over more recent months. For many, the issue first appeared immediately after receiving one of Google’s (recently delayed) monthly security updates, though it’s also occurring without any apparent triggering action for others. Although there are reports of the issue at venues like the Pixel support forums, Reddit, and the XDA Forums, with some threads around 20-40 comments deep, the problem doesn’t appear to be particularly widespread.”
Not to forget, it isn’t just Pixel 4 in the list with the facing facial recognition problem. Even the latest iPhones with solely facial recognition as a secure system faced the same issue. Pixel 4 is a good phone, but it is still unclear what caused the problem. Whatever the reason may be, it is likely to be resolved soon with the next software patch.
Google’s choice of adopting only the face unlock security mechanism on Pixel 4 is a divisive one. And, due to aesthetic compromise, even users accepted the same. Despite the issue, the speed, usefulness, security make the user to still look forward to the Pixel 4 Face unlock mechanism. Hopefully! We expect Google to help identify and resolve the root cause of the problem at the earliest.